FAQ

Frequently asked questions

Installation, supplier connections, multiple stores, and day-to-day operations. Browse by category or read the full guides.

Getting started

Read the related guide

Purchase orders

Read the related guide

Supplier connections

Read the related guide

Multiple stores

Read the related guide

Inventory and automation

Read the related guide

Data and troubleshooting

Read the related guide

Still have questions?

Send your store domain and a description of what you need help with. Keep credentials and customer information out of your message.

Contact support View pricing

Frequently asked questions

Getting started

How do I install StockrHub?

What happens after installation?

How long does inventory sync take?

What does access cost?

Purchase orders

How do I create a purchase order?

Can I send a PO by email or supplier API?

How does receiving work?

Does cancelling a StockrHub PO cancel the supplier order?

How are dropship orders different?

Supplier connections

Which supplier APIs are supported?

How do I change the Motor State payment card?

How are IMC credentials handled?

Does connecting a supplier make every feature available?

Multiple stores

Can stores share the same supplier account?

Does sharing an account share store data?

Can I transfer stock between different Shopify stores?

Inventory and automation

Can StockrHub change inventory or orders in the background?

What do stock counts and transfers do?

What does forecasting show?

Are reorder suggestions submitted automatically?

Data and troubleshooting

What data does StockrHub use?

Where is data processed?

What happens if I uninstall?

What should I send when reporting a problem?

Still have questions?